We, GG Group, are a global family-owned business group, which develops and produces technically advanced high-quality cables and wiring systems for energy and data transmission in the automotive and industrial environment. We work with passion, inspired minds and full of energy to develop and deliver the best solution for our customers, wherever they need us.
Join a dynamic and flexible work environment that enables you to bring in and expand your strengths!
Teamlead Service Desk (m/w/d) | Vienna, AT
YOUR TASKS
- Lead and manage the service department, including staffing, training and performance management of service personnel
- Establish and oversee service standards and procedures to ensure consistent and efficient service delivery
- Ensure timely and accurate completion of service requests, work orders and documentation, maintaining high attention to detail and quality
- Monitor and analyze service metrics, such as response time, resolution rate and customer satisfaction and take proactive measures to drive continuous improvement
- Collaborate with other departments to develop and implement strategies to improve customer satisfaction, increase service efficiency and achieve business objectives
- Prepare and present regular reports to senior management on service performance, key metrics and improvement initiatives
- Proactively identify opportunities for service improvement, recommending and implementing process enhancements, tools or technologies
- Stay updated on industry trends, best practices and emerging technologies in the service field, continuously seeking opportunities to enhance knowledge and skills
YOUR PROFILE
- A bachelor's degree in administration, management, hospitality or a related field or equivalent experience
- ITIL certifications will be an advantage
- Proficiency in tracking and monitoring service performance and quality
- Exceptional problem-solving and decision-making abilities, with a customer-centric approach to resolving service-related challenges
- A commitment to delivering outstanding customer service and a passion for exceeding customer expectations
- Excellent communication and interpersonal skills, with the ability to build rapport and maintain positive relationships with customers and internal stakeholders.
- Business fluent in German & English
OUR OFFER
- Place of work Vienna or Poysdorf
- International and owner-managed company that is expanding strongly
- Various employee benefits (canteen, cultural & health offers)
- EAP - Employee Assistance Program (https://eap.world/eap-fuer-beschaeftigte/)
- Attractive training and development opportunities
- Flexible working time model, mobile work and time off in lieu
- Modern office with excellent transport connections (U4 Heiligenstadt)
- We are required by law to state the minimum salary for this position. According to our collective agreement, this is Euro 3.251,09 (full-time basis). The actual salary depends on your qualifications and previous experience and will be agreed in a personal interview.
CONTACT
Elisabeth Reinthaler
HR-Generalist
Muthgasse 36, 1190 Wien
+43 (0)664/ 8876 7379
Vienna | Poysdorf | Mikulov | Breclav | Pohorelice | Sindelfingen | Ingolstadt
Munich | Torino | Balti | Shenyang | San Juan del Rio | Southfield | SHANGHAI
All hiring decisions at GG are made by evaluating individual qualifications, position requirements and needs of the business without regard to race or ethnicity, religious affiliation, age, disability, HIV Status, sexual orientation, sex, gender identity and/or expression, marital or partnership status, past or present military service, family medical history or genetic information, family or parental status (including pregnancy), or any other status protected by the legislation or regulations in the locations where we operate. GG will not tolerate discrimination or harassment based on any of these characteristics.