Technical Support Engineer - 2nd and 3rd level (f/m/d)

Technical Support Engineer - 2nd and 3rd level (f/m/d)

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Fast Facts

• Support & Error Analysis (2nd & 3rd Level) - no 1st level phone support
• Location: Salzburg, Austria
• Level: Junior or professional
• Languages: English (B2, must-have), German an advantage

Error messages spark your curiosity instead of frustration?

Then you're in the right place! We help customers from various industries solve challenges with our zenon software platform. No 1st level phone support--just in-depth technical analysis in 2nd- and 3rd-level support. What matters here? Technical understanding, analytical thinking, and a solution-oriented mindset.

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The main tasks are

• Technical support & customer consulting - Ensuring the error-free and efficient use of the zenon software platform
• Error analysis & troubleshooting - Independent analysis and solution of technical problems
• Optimization & analysis - Evaluation of customer projects with regard to stability and potential for improvement

Your qualifications

• Completed technical training in the IT sector (apprenticeship, HTL, university/university of applied sciences)
• Professional experience in an IT-related environment, knowledge of software, industrial and/or energy automation is an advantage
• Analytical way of working, team spirit & strong communication skills
• Languages: English (B2), German is a plus

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This position is part of the Customer Services Team

Customer Services consists of several teams which support our customers as they begin and efficiently expand projects using  our zenon software platform. We offer help at any time and in a wide range of languages. We explore the limits of zenon, helping to constantly improve our solutions and their benefits.

More information

Interested?

We are COPA-DATA, a global independent software development company. We solve highly complex tasks as per our motto:

There is always an easier way.

zenon is our successful software platform, developed for automation and digitization projects as well as to implement sustainability goals in production companies. You've probably enjoyed food or drinks, have taken medication or a ride in a car that was produced with the help of zenon. Or maybe your electricity provider works with our software? It's quite possible that we've already been connected, even if indirectly.

Martin Binder

Direktor HR

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Benefits

• Flexible worktime
  Everything is possible. Stay fully flexible and balanced. Early riser or night owl? No matter. However, we firmly believe that collaborating is best done in person, especially when it comes to crucial solutions.
• Company pension plan
  Benefits for today and tomorrow. COPA-DATA offers all employees a voluntary pension plan. It can be increased individually with your own, tax incentivised contributions.
• Health
  Active and healthy. In addition to the occupational health care provided by our company doctor and occupational psychologist, we offer weekly Shiatsu. We cover a part of the costs. There are also discounted private health insurance rates by means of group health insurance.
• Home office
  Easy planning with the option to work from home 2 days a week.
• Real work life balance
  We strive for the best possible transparency. Our work policies ensure clarity, appreciation and fairness.
• Lieferando credits
  A food allowance to suit your taste. The monthly top-up can be redeemed in all restaurants and at delivery and take out service Lieferando, both at work and at home.
• company bike
  Stay mobile, for the environment and for your finances. Take out a tax-deductible bicycle lease from Firmenradl.at. It also keeps you fit.
• education
  Stay at the forefront, always. We offer you selected cutting-edge further education as well as training opportunities, courses and coaching.

Your path to us

1. CV Screening

A good CV speaks for itself. Ideally succinct, to the point and just like you.

2. Meeting in person

We prefer to talk openly, in person and in detail. If things have to move quickly, we can meet online. That's all we need for a first impression. Sounds good?

3. Trial Day

You'll get to know the people you're going to work with and the tasks you're going to work on. You'll get an idea of who we are and can show us who you are. Let's talk freely. We'll take our time, so we can find out together if we're a match.

4. Signing the contract

Off to new shores together. Your onboarding will be tailored to you. We don't care about hitting goals immediately, but about seeing you grow alongside us.