Tito & Friends Dienstleistungs GmbH is part of the Data & Media Tech Holding Group. Our specialized companies operate in Central and Southeastern Europe and cover the entire digital spectrum, from online market research to innovative ad tech software solutions.
IT Specialist (m/w/x)
in Vienna, full-time (38,5 hours/week)
We are seeking a motivated IT professional ready to make an impact as part of a dynamic international team that manages our technical infrastructure. The ideal candidate will possess strong technical expertise, a passion for innovation, excellent problem-solving skills and a happy vibe. If you thrive in an informal multicultural environment and can deliver transformative IT solutions, we'd love to hear from you.
RESPONSIBILITIES
- Provide hands-on and remote IT support, addressing tickets, resolving technical issues, and delivering timely solutions
- Troubleshoot and resolve problems with computers, laptops, printers, smartphones, and applications
- Assist in managing user accounts, permissions, and system access for our teams of over 200 people across Europe
- Manage onboarding/offboarding processes, including device setup and software provisioning
- Monitor IT systems, servers, and network performance; assist with upgrades and hardware maintenance (routers, switches, wireless)
- Assist with backup and recovery processes to ensure data integrity
- Asset management. Maintain detailed inventories of hardware, software, and licenses, domains, ensuring records are up to date
- Roll out new software/hardware releases and document IT processes as needed
- Proactively identify areas for improvement in IT systems, workflows & IT security
- Ensure exceptional customer satisfaction with professionalism, dedication, and a client-focused approach. Clients will be colleagues across our Group
- Planning & implementation of IT projects in an agile environment, together with your colleagues
REQUIREMENTS
Languages: Fluent working knowledge of German and English.
Experience: At least 2 years in a similar IT support role.
- Experience with Microsoft 365 administration (Admin Center, Exchange, SharePoint, Entra ID, Defender)
- Proficient with Microsoft 365 tools (Outlook, Teams, Excel, etc.)
- Basic knowledge of networks (IPs, routing, switch, firewall, VPN, etc.)
- Hands-on experience with hardware setups and troubleshooting (desktops, laptops, printers, mobile devices, network devices)
- Bachelors degree (IT, Computer Science, or related field) or equivalent work experience
- Attention to detail, commitment to quality, teamwork. A strong drive for continuous learning and improvement
- Microsoft certifications are a plus
OUR BENEFITS
- A competitive salary between EUR35,000 and EUR45,000 gross per year
- Work in a vibrant, multicultural team that believes in collaboration and respect.
- Option to work from home
- Flexible working hours
- Central office
- Good public transport
- Flat hierarchies and a good working atmosphere
- Quick Hiring Process: We value your time expect a fast, respectful application process.
TECHNOLOGIES WE USE
- Cloud & Security: Microsoft EntraID, Microsoft Defender 365, 1Password
- Remote management: Jamf (automated device enrollment), Apple Business Manager, AnyDesk (remote support tool)
- M365 tools: Entra, Teams, SharePoint, Exchange Online
- Various OS: macOS, iOS, Windows
Tito & Friends Dienstleistungs GmbH
Vinzenz Girardi
Karlsgasse 7/5
1040 Wien
Web: http://titoandfriends.com