IT Service Manager (f/m/x)
The Core Banking Systems (CBS) department is responsible for the continuous improvement of the RBI Core Banking IT solutions, the heart of our IT landscape! We are expanding our Service Manager team in the CBS tribe organization for our Austrian business. As a Service Manager you are responsible for the daily operations of our core banking system landscape. You are in close contact with RBI IT delivery units, our data center and external vendors in order to ensure a reliable and smooth cooperation of all involved parties.
What you can expect:
- Responsibility for service and application management of relevant core banking landscape services
- Work within an agile tribe organization covering the whole software delivery life cycle
- Incident-, release and vulnerability management
- Be part of the yearly IT budgeting process
- Cost monitoring & invoices checking
- Continuous monitoring and improving of IT processes
- Continuous improving system and process documentation
- Acquiring application-specific knowledge for providing technical support
- Managing small initiatives for the improvement of the CBS IT landscape
- Coordinating and supporting activities related to business continuity / disaster recovery tests
- Be part of an IT system landscape transformation towards state-of-the-art technology
What you bring to the table:
- Several years of experience as a Service Manager preferrable in the banking industry
- Ability to 'Make Things Happen' and hands on
- Good communication and conflict resolution skills
- Basic programming & scripting skills
- Hands-on experience with RDBMS, networking concepts, IT security concepts and operating systems
- Hands-on experience with Jira, Confluence, MS Teams
- English - level C1, German is an advantage
What we offer:
- Work Life Balance: flexible working hours (no core time) & extensive hybrid working possibilities
- Meaningful Career Options: to develop personally & professionally
- Learning: as part of our DNA & culture
- Easy Moving: work permit support
- Easy Commuting: free public transport pass
- Canteen: healthy, tasty, and heavily subsidized
- Leisure time activities: attractive sports and cultural offers (free museum tickets, reduced gym membership, etc.)
- Saving: with vouchers / discounts from our staffs' council (eg. for supermarkets)
- Free: Salary account and credit card (optional)
- Family Friendly: family allowances, gender-neutral parental leave, part-time work etc.
- Salary: starting at 60.000,- gross p.a. including overtime (market-compliant overpayment is provided dep. on experience / qualification)
For questions regarding our application process, please feel free to take a look on our website or check out our FAQ.
Your contact:
Nathalie Pollroß
Talent Acquisition Team
At Raiffeisen Bank International, we are pleased to have more than 17 million customers in Austria and 12 other CEE countries - what got us here, are our talented people. From the moment you join RBI, you will notice our commitment to creating a working environment where everyone can thrive. Diversity and inclusion are essential components of our vision and mission and are reflected in our values: collaboration, proactivity, learning and responsibility. Our shared mission is to provide a superior customer experience by tackling new issues such as digitalization and changing needs.
Your benefits at one sight:
Join a team that values your well-being and professional development, offering a varienty of benefits to support your success. To learn more about the benefits, hover over the icon.
- We offer public transport benefits for commuters within and outside of Vienna - for instance, we sponsor the Wiener Linien annual ticket.
- Our staff restaurants offers a wide variety of meal options with a strong focus on healthy and organic food, vegetarian and vegan options included. And the prices are heavily subsidized.
- Benefit from numerous subsidies and discounts for cultural events and in the sports sector, e.g. subsidies for concert tickets or fitness centers.
- As an integral component of our company's DNA, we provide internal learning and growth opportunities, allowing for advancement within our organization.
- We offer flexible working hours without a core time requirement, as well as extensive hybrid work options. Additionally, employees are entitled to 30 days per year of remote work from any EU country outside Austria.
- Recognizing the significance of family to our employees, we provide family allowances, gender-neutral parental leave, a bilingual company kindergarten, and childcare during holidays.