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Data Scientist for Customer Intelligence & Analytics (f/m/d)
Location: Vienna
Working Hours: Full-time
Occupation Area: Banking Operations
Company: Erste Bank Oesterreich
Benefits
WeShare - Employee Share Program
Employee benefits
Mobile Work
Learning & Development
Trust-based working hours
Erste Group was founded in 1819 as the first Austrian savings bank and today it is one of the largest banking groups in Central and Eastern Europe (CEE). As an attractive employer, Erste Group offers interesting career opportunities in an international environment.
The Customer Intelligence and Analytics department has the task of processing all available information about the bank's customers in such a way that the customer can be advised, provided with services, and developed in an optimal and sustainable manner, while safeguarding their rights and in the interests of the bank.
Your Tasks
- You will play a crucial role in analyzing customer behavior, providing insights and building features that will drive our business strategies and enhance customer engagement
- Analyze large datasets to uncover patterns and insights related to customer behavior
- Utilize machine learning techniques to optimize CRM strategies, especially related to automated campaign optimization.
- Develop predictive models to forecast customer activities and trends
- Collaborate with cross-functional teams to implement data-driven strategies
- Communicate findings and recommendations to stakeholders in a clear and concise manner
Your Background
- Ability to think analytically and strategically, with a strong understanding of business objectives and how analytics can support them and excellent problem-solving skills and attention to detail.
- Master's degree in a quantitative field and a proven experience of large-scale data analysis and hypothesis testing
- Strong proficiency in statistical analysis and predictive modeling
- Proficient in SAS, Python or R, along with SQL
- Strong communication skills with the ability to present complex data insights to non-technical stakeholders.
- Willingness to take ownership of analytics projects and be the engine driving them from ideation phase till bringing out the product to customers, and beyond.
- Very good German skills, additional skills in English are an advantage
Our Offer
- Work independently in an agile environment
- Discover and enjoy the benefits of Erste Group
- The minimum wage for this full-time position in accordance with the collective agreement with complete fulfillment of the functional profile is EUR 48.323,1 gross per year. But this is just a formality - we would be happy to talk about your actual salary in person!
- We offer our employees the opportunity to divide their hours between working from home and at the office.
- We consider the diversity of our employees as key to innovation and success. As employer we are proud to offer everyone equal chances, irrespective of age, skin colour, religious belief, gender, sexual orientation or origin.
Contact
Christina Krumböck