b2match | Full-Time | Hybrid
Are you a strategic thinker with a talent for building long-term client relationships? Do you enjoy analyzing customer needs, identifying growth opportunities, and driving account expansion? If so, b2match is looking for you!
About the Role
As a Strategic Account Manager, you will take full commercial ownership of key accounts, ensuring customer retention, growth, and long-term success. You will work closely with decision-makers to develop high-value partnerships, maximize account potential, and expand business opportunities over time.
Strategic Account Manager
What You'll Do
- Manage and grow strategic accounts
- Develop strong relationships with key stakeholders at decision-making levels.
- Identify upsell opportunities and drive account expansion.
- Monitor and mitigate churn risks, addressing competitive threats.
- Create data-driven strategic account plans to maximize customer success.
- Collaborate with internal teams, including Sales, Customer Success, and Product.
What You'll Focus on in the First 90 Days
- Analyze assigned customer portfolios, mapping key stakeholders and decision-making processes.
- Identify pain points, budget structures, and unmet customer needs.
- Assess churn risks and potential threats from competitors.
- Uncover revenue opportunities by identifying service gaps and expansion potential.
- Engage less-active stakeholders, especially those involved in budgeting and procurement.
- Develop strategic account plans to track progress against customer goals and business growth potential.
What You Bring
- 5+ years of experience in account management, enterprise sales, or customer success.
- Strong relationship-building and negotiation skills.
- Experience in B2B SaaS, tech, or professional services (event industry experience is a plus).
- Ability to develop long-term strategic account plans and retain key clients.
- Fluency in English (C1 or higher), other languages are a plus.
- Based in Vienna.
Why Join Us?
- Pioneering Role
- Strategic Account Manager is a new role for b2match where you will have autonomy and plenty of opportunity to define the role and its impact within the company
- Trusted Brand
- Founded in 2013, we're a well-established company in the event management software industry, as evidenced by frequent customer referrals and consistently positive word-of-mouth
- Bonus model based on revenue share
- You will be directly rewarded for your efforts in driving account growth and expansion
- Collaborate with Industry Experts
- Work alongside a team of professionals who are passionate about event management and technology, gaining and sharing valuable insights and experiences
- A Role That Builds Versatile Skills
- This position offers the chance to hone a wide range of skills, from account management and strategic thinking to leadership and negotiation, preparing you for future challenges.
- Hybrid work setup
- Work flexibly with a mix of remote and in-office days at our Vienna office. Enjoy the benefits of both remote work and in-person collaboration while staying connected through regular meetings and team gatherings.
Benefiti: annual ticket for Vienna´s public transport, annual education budget, shared lunch once a week, barista quality coffee and 1-2 days home office.
Salary
The minimum salary is 3,499.78 EUR gross per month (on a 38.5-hour basis). The actual salary depends on your qualifications and experience. The collective agreement Information und Consulting (IC) applies.
Ready to make an impact? Apply now!
About this job
Employment type:
- Full Time (Permanent employment)
Salary:
from 3,499.78 EUR monthly
Seniority level:
- Professional Experience
Work model:
Hybrid
Place of work:
- Wien 2. Bezirk (Leopoldstadt)
Field of work:
- IT, Data Processing
- Sales, Customer Service
Unfilled vacancies:
1 vacancy unfilled for this position
About the company
Employer:
Number of employees:
11 - 30 employees
Locations:
- Wien
- Zagreb
Details about this job
Full Time (Permanent employment)
- 38,5 hours
- 30% Homeoffice
Place of work
- Wien 2. Bezirk (Leopoldstadt)
Must-have skills
- Verhandlungsgeschick
- Kommunikation
- Kundenbetreuung
- Verkaufserfahrung
- Strategisches Denken
- B2B SaaS
- Teamarbeit
- CRM Kenntnisse
Required languages
- English C1
- German C2
Benefits
- Transportation allowance
- Education and training
- Meal allowance
- Drinks
- Home office
All infos regarding your application
Required application documents:
- Résumé
- Cover letter
Contact person
Dunja Vukovic